30% off SALE items. ( https://www.shirzay.com/catalog/40-sample-sale ) Not valid with prior purchases or custom orders. 

Our Policies

Return policy/ Holiday Gift exchange: **NO WORRIES HOLIDAY GIFT POLICY: I accept exchanges only until Jan 21 for any purchase after Nov 1 with the note GIFT in checkout notes on it or a convo *before or AT the time of purchase* indicating that it is a GIFT.** If there is no note, then my standard 7 days after purchase return policy applies. All shipping is paid by buyer or giftee.

Regular Return policy: Within 7 days please return for exchange or refund READY TO WEAR ONLY unworn jewelry if you are not happy to : Sueanne Shirzay c/o BAS , 4410 Austin Blvd., Island Park NY 11558. USA . I appreciate all suggestions and feedback. I do not accept returns or exchanges on custom orders. All return and exchange shipping is to be paid by the buyer and will be billed if exchanges are made.

Customer Service Hours: Monday - Friday 9 AM- 6PM EST 516 241-5836 or via CONTACT email here on the website. 

Repairs: All jewelry is delicate . I am happy to repair jewelry I have created. Sometimes I have to charge, it just depends on what the issue is. Some jewelry is not repairable. Repairs are at my discretion. No jewelry, including mine should be worn while bathing, exercising, in the pool or hot tub or sleeping. My jewelry is intended for people over the age of 14. Please AUTHORIZE your repair by contacting me here on the site. Not everything CAN be repaired. I will not accept unauthorized repairs. A Photo is usually required before a repair is accepted. 

Promo Codes and E-Gift Cards - At this time no promo codes may be used on Sale items. Promo codes are not valid on shipping, only jewelry.

Price adjustments - There are no price adjustments if you miss a sale or if an item goes on sale after you buy it. Please sign up for my email list to stay current with sales. 

Earring Orphan Program: What? You lost an earring? I may be able to make you a new one if I still have the stones for half of the original price. Use the contact form and let me know what's up! 

Are these all one of a kind? You are not seeing one of a kind pieces unless the listing says that. I buy strands of stones and please understand that each and every stone is unique, just like people. Pictures are of the first piece made. I do the best to reproduce to match the pictures as the orders come in. Let me know if you need more than the quantity you see available. 

PRIVACY

Shirzay/BAS , 4410 Austin Blvd., Island Park NY 11558, USA is our mailing address. Phone number is (516) 241-5836.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name (where possible), but not the email address. We collect the domain name and email address (where possible) of buying customers to our Web page, the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number and how the payment was processed but NOT the credit card number  and billing address).

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events.  If you do not wish to receive such mailings, please let us know by calling us at the number provided above, emailing us at the above address or writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list .

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them and a description of information that we maintain about them. Consumers can also access this information by visting your purchase history. 

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, or transaction information. Consumers can have this information corrected by using the contact form, calling us at 516-241-5836 or writing to us at the above address.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at 516-241-5836 or writing to us at the above address.

Thank you for visiting my shop!

Sueanne