Return policy/ Holiday Gift exchange: **NO WORRIES HOLIDAY GIFT POLICY: I accept exchanges only until Jan 21 for any purchase after Nov 1 with the note GIFT in checkout notes on it or a convo *before or AT the time of purchase* indicating that it is a GIFT.** If there is no note, then my standard 7 days after purchase return policy applies. All shipping is paid by buyer or giftee.
Regular policy: Within 7 days please return for exchange or refund READY TO WEAR ONLY unworn jewelry if you are not happy to : Sueanne Shirzay c/o BAS , 4410 Austin Blvd., Island Park NY 11558. USA . I appreciate all suggestions and feedback. I do not accept returns or exchanges on custom orders. All return and exchange shipping is to be paid by the buyer and will be billed if exchanges are made.
Customer Service Hours: Monday - Friday 9 AM- 6PM EST 516 241-5836 or via CONTACT email here on the website.
Repairs: All jewelry is delicate . I am happy to repair jewelry I have created. Sometimes I have to charge, it just depends on what the issue is. Some jewelry is not repairable. Repairs are at my discretion. No jewelry, including mine should be worn while bathing, exercising, in the pool or hot tub or sleeping. My jewelry is intended for people over the age of 14.
Promo Codes and E-Gift Cards - At this time no promo codes may be used on Sale items. Promo codes are not valid on shipping, only jewelry.
Price adjustments - There are no price adjustments if you miss a sale or if an item goes on sale after you buy it. Please sign up for my email list to stay current with sales.
Earring Orphan Program: What? You lost an earring? I may be able to make you a new one if I still have the stones for half of the original price. Use the contact form and let me know what's up!
Are these all one of a kind? You are not seeing one of a kind pieces unless the listing says that. I buy strands of stones and please understand that each and every stone is unique, just like people. Pictures are of the first piece made. I do the best to reproduce to match the pictures as the orders come in. Let me know if you need more than the quantity you see available.
Thank you for visiting my shop!