FLASH SALE 20% off your regulsr priced purchase code FLASH20, clearance SALE, 25% off in the sale section, Not valid on prior purchases. Prices subject to change without notice. No custom orders will be accepted with this offer. 

SHOWROOM/FAQ

SHOWROOM LOCATION and HOURS

We are located within Carpet Craft, 4410 Austin Blvd, Island Park NY 11558. USA . Hours are M-S 10-6, Sunday 1-5. Custom appointments are suggested for best service,but walk ins are welcome. 516 241-5836

Online Customer Service Hours: Monday - Friday 9 AM- 6PM EST (516) 241-5836 or via CONTACT email here on the website. 

 

HOW CAN I PAY FOR THESE BAUBLES? 

We use both PayPal and/or 2CHECKOUT as our payment processor, BUT THIS DOES NOT MEAN YOU NEED A PAYPAL ACCOUNT to check out, it just means that is how we process. Please just go through check out and SUBMIT process until you see the option DON'T HAVE A PAYPAL ACCOUNT? and you will be able to use the credit card of your choice. We accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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QUANTITY and SHIPPING : Is there more than one of each item available? Usually. Let me know if you need more than one. 
When will you get it? My normal turnaround from order to *out the door* is two to three business days. Your item will be shipped with a tracking number. You will receive an email confirming your order and expected ship date within 12 hours after your order. 

TRACKING:  Every item has a tracking number in the US. I don't always email it because I think everybody is tired of getting so many emails, but do not worry, I am happy to give it to you if you need it. I have NEVER lost a package, I am happy to report.  

CALL ME, EMAIL ME: MANY items ARE ready to ship immediately after order. If you need shopping assistance or something quickly, please call me 8 AM to 6 PM EST at 516 241-5836 or let me know in email. and I'll do what I can to make you smile.  

DO I CUSTOMIZE? OF COURSE! I LOVE customizing things. Just ask. If it can be done, I am happy to do it. We all have a little designer in us. I am happy to let yours come out! I own full design copyright and the right to reproduce in volume all custom works designed and created at Sueanne Shirzay Jewelry for customers. 

ENVIRONMENTI heart trees! Please note in an effort to save the environment, I do not send paper receipts. You may view your receipts here under *your account* and *purchases* . If you do not wish for me to send a gift box, that helps too. Please request no box at checkout in notes otherwise I send one. With a REALLY pretty ribbon. 

RETURNS: Please return ready to wear unworn jewelry within 7 days of receipt for refund to: SHIRZAY c/o BAS 4410 Austin Blvd. Island Park, NY 11558. I do not accept returns after a week. I do not accept any returns on custom orders. 

BREAKAGE: Please keep in mind that all jewelry is fragile but I make it in a sturdy way. I will do most repairs for free if something breaks or there may be a small fee. It just depends on what happened. I cannot replace some stones and some jewelry may not be repairable. The customer is responsible for 2 way shipping for repairs. Repair approvals are solely at my discretion.

NON-DISCRIMINATION POLICY Sueanne Shirzay Jewelry does not discriminate based on race, color, national or ethnic origin, religion, disability, sex, sexual orientation, gender identity and expression, or political affiliation. 

IS YOUR SITE SECURE Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

DO I HAVE TO HAVE A PAYPAL ACCOUNT TO BUY

No, you can pay with your credit card without a PayPal account.